Privacy Policy
This privacy policy sets out how Pyjamas.com uses and protects any information that you give us when you use this website. Pyjamas.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Pyjamas.com may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. Please also refer to our Terms and Conditions.
What We Collect
We may collect the following information: contact information including email address, demographic information such as postcode, preferences, and interests, and other information relevant to customer surveys and/or offers. We may also collect information about your purchase history and customer service interactions, website usage data through cookies and similar technologies, device and browser type, IP address, and geolocation data (where applicable).
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping, to improve our products and services, and to personalise your shopping experience. We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.
Legal Bases for Processing Your Information
Under the UK GDPR, we must identify the legal basis on which we process your personal data. These include: consent (for example, when you opt-in to receive marketing emails), contractual necessity (to fulfil your orders or provide customer support), legitimate interests (to improve our website and services), and legal obligation (where required by law, such as for tax or fraud prevention).
Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users and to help us provide you with a better experience. Cookies help us analyse web traffic, personalise content, and serve relevant advertisements. We will ask for your consent before placing non-essential cookies on your device. You can change your cookie preferences at any time.
Data Retention
We will retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements, and to provide you with ongoing customer support or warranty services. Once your data is no longer required, it will be securely deleted or anonymised.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Sharing Your Information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share data with trusted third-party service providers who help us operate our website, conduct business, or provide services to you. These include payment processors (e.g. PayPal), email marketing platforms (e.g., Klaviyo), fulfillment and delivery services, and web analytics providers (e.g., Google Analytics). All such partners are contractually required to handle your data securely and lawfully.
Your Data Protection Rights
You have the following rights under the UK GDPR: the right to access – request a copy of the data we hold about you; the right to rectification – ask us to correct inaccurate or incomplete data; the right to erasure – request deletion of your data under certain circumstances; the right to restrict processing – ask us to limit how we use your data; the right to data portability – request transfer of your data to another provider; and the right to object – object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at:
📧 pyjamafactory@yahoo.com
📍 The Pyjama Factory, Safe House, Prenton Way, Wirral, CH43 3DU
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will delete it promptly.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at pyjamafactory@yahoo.com.