Terms & Conditions

Consumer Contract

Before placing an order, to protect your own interests we recommend that you should carefully read these terms and conditions before accepting them.  Please understand that by placing an order on this Website you agree to be bound by these terms and conditions as set out below, and that you are entering a legally binding contract with Pyjamas.com.  If there is anything you do not understand, or do not agree with, please contact us before accepting.  If you require any changes please make sure you ask for these to be put in writing.  In that way we can avoid any problems surrounding what is expected of either party.

Nothing in these Conditions will reduce your statutory rights relating to, for example, goods which are faulty, unsatisfactory, described incorrectly, or unfit for purpose.  For further information about your statutory rights please contact your local authority Trading Standards Department or Citizens' Advice Bureau.

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive your goods.  Please see full details on ‘Consumer Contracts Regulations 2013’ below.

All orders placed online will be treated as an offer to purchase goods from us.  You will receive an email confirmation for your order, followed by an acceptance email at the time of dispatch.  We reserve the right to refuse or reject any offer to purchase and/or return payment.  

Contact Us

We really like to provide you with a friendly and high standard of Customer Service which is of paramount importance to us - we want you to be completely satisfied with your purchases and the service you receive from us, so that you fully enjoy your online shopping experience with us, and return time and time again.  We hope to make your transaction go as smoothly as possible, so please contact us if you encounter any problems, as above all we hope to inspire confidence in the service we offer and the products we supply.

Of course, we are also always delighted to receive your positive comments, ideas, recommendations, advice and product reviews too, thank you.

Enquiries & Information:  Please contact us via our 'Contact Page' or our contact details below.  We also recommend that you read our ‘FAQs’ (Frequently Asked Questions) Page as the answer you seek may already be there to save you time waiting for a response.

You can email us at: pyjamafactory@yahoo.com

You can telephone us on: +44 (0)151-647 0085

Our hours of business are: Monday to Friday: 9.00am to 5.00pm  (09.00 - 17.00)

You can write to us at:

Pyjamas.com
Safe House
Prenton Way
Prenton
CH43 3DU

Distance Selling, Cancellation, Complaints & Goods Returns

From Friday 13 June 2014, the 'Distance Selling Regulations 2000' are superseded by the 'Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013':

In accordance with this new 'Consumer Contracts Regulations 2013', as the buyer/consumer, you have the right to exercise your right to cancel your order and return your goods to Pyjamas.com for any reason whatsoever at any time up to 14 days following the day of receipt of your goods; being the last day of goods physically received by you in the case of multiple/split deliveries.  You must confirm your intentions to cancel your order by a clear method of statement to us here at Pyjamas.com, including email, fax, or in writing, before the cancellation deadline of 14 days from the date you received your goods has expired.

Risk in the goods shall pass to you, the buyer/consumer, when the goods are delivered to, or collected by, you as the consumer/buyer or your agent, following payment in full.

It is your legal duty to take reasonable care of the goods while in your possession, to return the goods with all original packaging and labels intact. Pyjamas.com reserve the right to make deductions and charge you for reasonable costs and expenses incurred as a result of you exercising this right to cancel; including opening the goods, damage to the goods, or use of the goods. 

Your refund will be issued by the same payment method as your original payment was made, excluding the original delivery cost of your order, and the refund will be made within 30 days from the date the goods are received by Pyjamas.com, or date that you supply evidence of having sent the goods back to Pyjamas.com.

Any postage and packing costs incurred by you to return the unwanted item/s to Pyjamas.com will not be refunded and any return postage cost is your responsibility as the consumer/buyer. 

When returning goods, please include a covering note with the package clearly stating your name, address, and order number. Also, briefly state the reason of return and provide contact details in case we need to get in touch with you about your return.

Please send items to:

Pyjamas.com Returns
Safe House
Prenton Way
Prenton
CH43 3DU

Missing Items: Please examine the goods as soon as is reasonably possible after delivery and advise us of any discrepancies within a reasonable time.  

Faulty Products: Please examine the goods as soon as is reasonably possible after delivery and advise us of any fault or defect within a reasonable time. 

Complaints: We apologise if we have not delivered to your expectations and please contact us to try to put this right.

Prices

All prices quoted are GBP £ sterling and are INCLUSIVE of VAT at the current rate of 20%.  If this rate changes, we reserve the right to increase or decrease prices accordingly. The prices shown are per item, or per quantity as specified.  Delivery is not included in the price, unless specifically stated.

Payment

On-Line: All online orders require payment in full before your goods will be delivered. Payments can be made using all major debit/credit cards through either of our secure payment service providers with Shopify.

Security: Pyjamas.com is committed to providing you with a positive online shopping experience and to protecting your security. Pyjamas.com uses secure servers, ensuring that your transactions stay private and protected. Pyjamas.com does not store or have access to your Credit/Debit Card details.

Shipping

Dispatch: We will use our best endeavours to dispatch your goods within 1 to 2 (working) days following receipt of your online order, and within 30 days or we will advise you of any delays.  During busy periods, such as Christmas time, dispatch can be slightly delayed, but generally dispatched within 1 to 5 (working) days and we endeavour to ensure all orders arrive pre-Christmas or we will contact you.  You will receive an email notification from us on the day of dispatch, confirming your order is on its way to you.however if any reasonable or unavoidable delay arises which is genuinely beyond our control we will contact you as soon as is reasonably possible to agree the new delivery time, or you will then be given the opportunity to cancel the order. 

Postage Cost: Please see our 'Delivery Information' Page for details and prices of our UK postage costs.  Please note that all rates shown, including postage, include VAT, and that tax will not be charged on invoices to non-EU countries (worldwide) or the Channel Islands.  You are able to view and revise your postage cost at checkout before you are obliged to pay.

Changes to Orders (following payment): Please contact us at your earliest and if possible we will endeavour to make changes to your order.

Back-orders: Our apologies if the item you require is out of stock.  We endeavour to display 'arrival date' notifications of the known due date of stock arriving at the warehouse.  However, we do not accept payment for back-orders, as we do not wish to take payment from you for items that are not available in stock, or that we cannot guarantee are available in the near future.  So please re-order these products when back in stock, or you are very welcome to contact us and we will gladly advise you by email when they become available again.

Data Protection & Privacy

At Pyjamas.com, we are committed to protecting your privacy and handling your personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal information you provide to us is stored securely and used only for the purposes for which it was provided — such as fulfilling your order, managing your account, providing customer service, and keeping you informed (if you have opted in to receive marketing updates). We will only ever collect data that is relevant, and we do not keep it longer than necessary. We may need to share your data with trusted third parties in order to deliver the services you have requested — for example, secure payment providers, delivery couriers, or IT support services. In all cases, these providers are bound by data protection laws and are only permitted to use your information to carry out the service we request from them. Your data will never be sold or shared for unrelated marketing purposes. Your payment details are processed through secure third-party services and are not stored or accessible by Pyjamas.com. We take your data security seriously and use secure servers and encryption to protect any information you submit to us. As a data subject, you have the right to request access to the personal data we hold about you, to correct inaccuracies, or to ask that we delete or restrict your data in line with your rights under the UK GDPR. If you would like to exercise any of these rights, please contact us in writing or by email using the details provided below. 

We may contact you from time to time with newsletters, order updates, or promotional material if you have chosen to receive such communications. You can unsubscribe at any time. We will never send emails requesting sensitive information such as passwords or payment details. If you receive anything suspicious, please contact us immediately. We take our obligations under data protection law seriously and review our privacy practices regularly. For further information about how we handle personal data or to raise a concern, please contact us or refer to the Information Commissioner’s Office (ICO). If you have any questions about our Data Protection or Privacy Policy, you can reach us at: pyjamafactory@yahoo.com

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit websites. They help the website function properly, improve user experience, and provide information to the site owner about how visitors use the site.

How We Use Cookies

We use cookies to:

  • Make sure our website works properly (e.g., enabling the shopping cart or login features)

  • Remember your settings and preferences, like language or region

  • Analyze how people use our site to help us improve it

  • Deliver relevant advertisements through platforms like Google and Facebook

Types of Cookies We Use

1. Strictly Necessary Cookies
These cookies are essential to help you move around the site and use its features, such as accessing secure areas or processing payments. Without these, the website can’t function properly.

2. Performance Cookies
These help us understand how visitors interact with our website by collecting information anonymously. For example, we use tools like Google Analytics to measure traffic and page usage.

3. Functionality Cookies
These remember choices you make, like your username, language, or region, and provide enhanced, more personalised features.

4. Targeting or Advertising Cookies
These are used to show you ads that are more relevant to your interests. They also help us limit the number of times you see an ad and measure the effectiveness of our advertising campaigns.

Third-Party Cookies

Some cookies are set by third-party services we use, like Google Analytics, Facebook Pixel, or Shopify apps. These services may use the data collected to provide us with insights or to display personalised content and ads across the web. These cookies are governed by the privacy policies of those third parties. When you first visit our site, you’ll have the option to accept or reject non-essential cookies. You can change your preferences at any time by adjusting your browser settings.

Most browsers allow you to:

  • See what cookies you have

  • Delete cookies

  • Block cookies altogether or from specific sites

  • Set preferences for certain types of cookies

Please note: Disabling certain cookies may affect how our website functions.

Cookie Duration

Some cookies are temporary and are deleted when you close your browser (session cookies), while others stay on your device for a set period or until you delete them (persistent cookies). We may update this Cookie Policy from time to time to reflect changes in the law or how we use cookies. Please check this page regularly for updates.

Applicable Law

This Contract is governed by the laws of England and Wales and each party agrees to submit to the non-exclusive jurisdiction of the English Courts.

Severance

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Limitation of Liability

If Pyjamas.com or you, the Customer, are in breach of the arrangements under this Agreement, neither parties will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable or unavoidable consequence of the breach of contract.  All items are sold in accordance with the manufacturer’s specification subject to any qualification or representation contained in the brochures, advertisements or this website or any documentation provided with the item.  We will accept liability if our negligence results in death or injury.

Copyright

You acknowledge and agree that all copyright, trademarks, design, text, graphics, information, software compilations and all other intellectual property rights in all material and content supplied as part of the Website are wholly owned by Pyjamas.com and are protected by copyright, and will be strictly enforced.  ALL RIGHTS RESERVED. Copyright © 2025 Pyjamas.com. Pyjamas.com acknowledges third party images, brand names or trademarks on this website.

 

External Links

Through this website you are able to link to other websites which are not under the control of Pyjamas.com.  We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.